Who we are
People do business with people.
I’m Austen Smith, and I’ve spent the last 20 years immersed in the HVAC industry—starting from the ground up in delivery driving, to estimating, project management, and business development. Over the years, I’ve refined efficient systems for estimating and managing projects to improve accuracy, save time, and deliver better results for clients.
What drives me most is building strong, lasting relationships through clear communication and transparency. Whether working with general contractors, engineers, or property owners, I’m committed to providing value, consistency, and trust at every step of the project.
Above all, I’m a family-first man. The values I hold at home—integrity, accountability, and respect—are the same values I bring into every professional relationship and business endeavor.
I’m Lauren Smith, a dedicated healthcare professional with over 10 years of experience in the medical field. I hold a Master’s degree in Nursing, with a strong focus on delivering exceptional patient care through clear communication and efficient, streamlined experiences.
To me, patient satisfaction is no different than customer satisfaction—but I believe being “satisfied” is just the baseline. I strive for excellence in every interaction, ensuring the highest quality of care and consistently matching the energy and urgency my patients deserve.
While I take great pride in my work ethic and commitment to healthcare, I always keep a family-first mentality at the core of everything I do. It’s this balance of passion, purpose, and personal values that drives me both professionally and personally.
I bring this same energy to Smith Mechanical & Associates and will accept nothing short of perfection. From operations to client experience, my goal is to elevate standards, exceed expectations, and ensure every detail reflects the pride we take in our work.